Telstra Connect
My initial 6 week engagement was within the Discovery stage. This involved designing 4 wireframe prototypes that included over 50 interactive screens. These were refined through user testing over, then presented to key stakeholders from different areas of the business through a 1/2 day prototype play-off. Personas, user journeys and potential features based on customer feedback would be discussed concluding in a vote for the prototype that provided the most perceived benefit to the business and Telstra customer. This would then be scoped for potential development onto the Telstra Connect platform seen below.
ClientTelstraRoleUX Designer (Discovery) + Lead UX Platform Design (T-Connect)YearJune 2017 - February 2018Linkwww.telstra.com.au
Prototype Play-Off
Telstra Connect - Enterprise B2B Platform
For the remaining 8 months I was asked to lead platform UX design direction for Telstra new B2B Enterprise platform solution, Telstra Connect. I played a key role in building a small team of UX/VD designers and promoted an open collaborative team environment and implemented work processes to improve consistent quality output.
I led a user-centred design approach from customer research, wire framing and interactive prototypes to usability testing and presenting insights for stakeholder review. I also helped establish style-guides and common behaviours and collaborated with development teams within an Agile Scum methodology.
Note: As a lead UX Designer for the platform, some of the above Telstra Connect wireframes may of be designed by another application specific UX Designer with my only role to oversee and provide UX direction in line with platform design. I also provided only minor direction for visual design and shown only for reference.